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At JC Elegance Hardware, we want you to be satisfied with your purchase. Please review our return and refund guidelines below.
Returns are accepted within 30 days of delivery.
Items must be unused, in original condition, and in original packaging.
Proof of purchase is required to process any return.
Used or installed items
Special order or custom products
Clearance or final sale items
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping service.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@jchardware.us with your order number and photos of the issue.
For questions about returns or refunds, contact us at:
info@jchardware.us